General system alerts and what they are used for

Reference for the general system alerts sent by the platform, who receives them, their purpose, and the variables each one supports

System Alerts that go to all Users

These Alerts are sent by the system to all users, regardless if they are added to a specific customer's Message Alerts or not. In the case of the UserAccountWelcomed alert, it's a good idea to add this to each new Org so they can customize it to their branding and workflows.

Note: Once any of our Message templates has been added to a customer's account as an alert, it can no longer be duplicated or used as a notification.

Alert Information	Purpose and Notes	Variables that work with it
UserAccountWelcomed Default Subject: User Account Approved - Welcome! Goes to: Users	This notification is sent to a user when an admin grants them access to the platform. It can also be sent manually to the user at any time. (It isn't sent to users who are granted access when they create their own accounts.)	FirstName, Email, CompanyTitle, SignInUrl, PasswordInstruction, PasswordInstruction:en, PasswordInstruction:fr, Password
UserAccountCreated Default Subject: User Account Registered Goes to: User	This notification is sent to any user who self-registers for a new account, confirming receipt of the registration information.	Name, Email, Phone, City, Province, CompanyTitle
UserRegistrationSubmitted Default Subject: Account Created Goes to: Subscribers	This notification is sent to admin subscribers after a new user account is created by another administrator.	ApprovalUrl, City, Email, FirstName, LastName, Name, Organization, Phone, Province, RegistrationUrl, Thumbprint
UserOTPActivationCode Default Subject: Your verification code from InSite Goes to: User	This alert is sent to any user who has multi-factor authentication enabled and is logging in, and it includes a one-time use code.	ConfirmationCode, Organization
UserEmailVerificationRequested Default Subject: Email Verification Requested Goes to: User	This notification is sent to every user that self registers for their own account that is automatically granted access.	AppUrl, Organization, UserEmail, UserIdentifier, VerifyEmailUrl
PasswordResetRequested Default Subject: Password Reset Requested Goes to: User	This alert is sent to any user that requests a password reset.	ResetUrl
PasswordChanged Default Subject: Password Changed Goes to: User	This alert is sent to any user that changes their password.	UserEmail, EventTime, BrowserAddress
ApplicationAccessGranted Default Subject: Application Access Granted Goes to: User	This notification is sent to a user when access is granted to the platform after being requested.	ApproverEmail, ApproverName, Organization, UserAccess, UserFirstName
UserEmailSubscriptionModified Default Subject: Mailing List Subscriptions Modified Goes to: User	This notification is sent to any user who modifies their own mailing list group memberships. (Configured in each List group.)	RecipientName, RecipientMemberships
UnsubscribeSuccess Default Subject: Successfully Unsubscribed Goes to: User	This notification is sent to any user who unsubscribes themselves from all marketing emails from an organization.	UserEmail, Organization, ResubscribeUrl

System Alerts that go to Admin Subscribers

These alerts should be added to every new customer, with at least one of their admins as a subscriber. Also suggest updating the subject or contents to include text indicating it's coming from Shift iQ and why.

Alert Information	Purpose and Notes	Variables that work with it
HelpRequested Default Subject: Workflow Assignment - Help Requested Goes to: Admin Subscribers	This notification is sent to admin subscribers when a portal user completes the Shift iQ Support request form. (update Subject to: A Shift iQ user is requesting support)	BrowserAddress, BrowserName, Organization, RequestDescription, RequestSummary, RequestUrl, UserEmail, UserEmployer, UserName, UserPhone
AuthenticationAlarmTriggered Default Subject: Authentication Failed (Brute-Force Login Attempt) Goes to: Admin Subscribers	This alert is sent to admin subscribers when a user fails multiple attempts to sign in to the platform.	FailedLoginCount, Organization, SignInUrl, UserEmail, UserHostAddress
ApplicationAccessRequested Default Subject: Application Access Requested Goes to: Admin Subscribers	This notification is sent to admin subscribers when a user requests access to the platform in the lobby. (If access has been removed from an existing user, they can ask for it back with this.)	AppUrl, Organization, SourceUrl, UserEmail, UserIdentifier, UserName ApproveAccessUrl also works here, but isn't listed; this takes admins to the ui/admin/contacts/people/approve-access screen

Other Available Alerts not currently being used by any customers

Alert Information	Purpose and Notes	Variables that work with it
PersonCommentFlagged Goes to: Admin Subscribers	This notification is sent to admin subscribers when a flag is added to any comment on any contact record.	AuthorFirstName, AuthorLastName, AuthorEmail, TopicFirstName, TopicLastName, TopicEmail, CommentText
EmployerGroupCreated Goes to: Admin Subscribers	This notification is sent to admin subscribers when an Employer group is created.	GroupName
EventVenueChanged Goes to: Admin Subscribers	This notification is sent to admin subscribers when a group is selected or changed as the venue for an event.	GroupIdentifier, GroupName, EventIdentifier, EventDate, EventName, EventNumber
CredentialCreated Sent to: Users, if added to an org (ADD WITH CAUTION, once added, it can't be turned off and will send for every achievement)	This notification is sent to any user that is assigned or granted an achievement.	AchievementName, AchievementType, LearnerEmail, LearnerFirstName, LearnerIdentifier, LearnerLastName
UserAccountCreated Goes to: Admin Subscribers	This notification is sent to admin subscribers after a new user account is created by another administrator.	Name, Email, Phone, City, Province, CompanyTitle
IssueOwnerChanged Goes to: Admin Subscribers	This notification is sent to admin subscribers when a case owner is assigned or changed on any case.	IssueNumber, IssueType, IssueStatus, IssueSummary, OwnerFirstName, OwnerLastName, OwnerEmail