Help Center

Welcome to the help center. We have compiled a list of common questions and answers to help you find tips, insights, and troubleshooting advice. Browse topics. Ask questions. Find answers.

Can't find what you’re looking for? Contact our team at [email protected] and we'll get back to you.

Popular topics

• Newsletters

• User account self-registration

• Class registration

Popular apps/toolkits

Contacts

Find help on how to add new users and groups, manage user accounts, and edit permission lists.

Assessments

Find help on how to create question banks, set specifications, add questions to forms, and review and test assessments.

Surveys

Find help on how to create, edit and configure surveys, view responses, and generate reports.

Messages

Find help on how to create, edit and configure messages, format message contents and schedule mailouts.

Courses

Find help on how to create, edit and configure a course, add content, preview and publish a course.

Standards

Use standards to build detailed competency frameworks that can be tied to courses and assessments to drive adaptive competency-based training.

Answers to frequently asked questions

• How do I add a new contact?

• Can I bulk upload contacts?

• How do I reset a user's password?

• How do I create a new survey?

• Can I add videos and hyperlinks to a survey?

• How do I create a course?

• How do I work with Markdown content in Shift iQ?

• How do I search standards?

• How do I create a new competency framework?

• How do I create a new notification/newsletter?