> For the complete documentation index, see [llms.txt](https://docs.shiftiq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shiftiq.com/help/cases.md).

# Cases

- [Overview](https://docs.shiftiq.com/help/cases/overview.md): The Cases toolkit records and tracks customer concerns from intake through resolution
- [Creating Cases](https://docs.shiftiq.com/help/cases/creating-cases.md): Select the Workflows Toolkit on the Admin Home page.
- [Editing Cases](https://docs.shiftiq.com/help/cases/edit-cases.md): Search for the Case you would like to Edit (see Searching for Cases) and open the Case.
- [Search for an Case](https://docs.shiftiq.com/help/cases/edit-cases/search-case.md): Select the Workflows Toolkit on the Admin Home page.
- [View Case History](https://docs.shiftiq.com/help/cases/edit-cases/case-history.md): Select the Workflows Toolkit on the Admin Home page.
- [Download Case JSON File](https://docs.shiftiq.com/help/cases/edit-cases/download-case-json.md): Select the Workflows Toolkit on the Admin Home page.
- [Send Email from an Case](https://docs.shiftiq.com/help/cases/edit-cases/send-email-from-case.md): Select the Workflows Toolkit on the Admin Home page.
- [Case Reports](https://docs.shiftiq.com/help/cases/edit-cases/case-reports.md): Select the Workflows Toolkit on the Admin Home page.
- [Case Documents](https://docs.shiftiq.com/help/cases/case-documents.md): Open the case that you need to upload a document for and click on the Attachments tab.
- [Case Comments](https://docs.shiftiq.com/help/cases/case-comments.md): Add, edit, and delete comments attached to a case
- [Adding Comments](https://docs.shiftiq.com/help/cases/case-comments/adding-comments.md): Open the case that you need to add a comment for and click on the Comments tab.
- [Editing and Deleting Comments](https://docs.shiftiq.com/help/cases/case-comments/editing-comments.md): Open the case that you need to edit the comment for and click on the Comments tab.


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