# Overview

The **Cases** toolkit is where your organization records and tracks customer concerns. Each case captures the issue, the contact involved, related documents, a comment thread, and the workflow that drives it to resolution.

Use the pages in this section to:

* Create a new case — see [Creating Cases](/help/cases/creating-cases.md).
* Find, view history on, or update an existing case — see [Editing Cases](/help/cases/edit-cases.md).
* Attach documents to a case — see [Case Documents](/help/cases/case-documents.md).
* Add or edit comments on a case — see [Case Comments](/help/cases/case-comments.md).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.shiftiq.com/help/cases/overview.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.