# Overview The **Contacts** toolkit is where you can create and edit all the contacts and groups that exist for your organization. Contacts can be Users (your customers), who only have access to a portal, or Administrators (your coworkers), who have access to create and edit content for your Users. Permissions are also controlled here, using Group membership. Contacts can have Membership in multiple Groups; allowing for intricate relationship management and reporting. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.shiftiq.com/help/contacts/overview.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.