> For the complete documentation index, see [llms.txt](https://docs.shiftiq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shiftiq.com/help/cases/case-comments/editing-comments.md).

# Editing and Deleting Comments

### Editing an Existing Comment

Open the case that you need to edit the comment for and click on the **Comments** tab.

Click on the pencil icon (<i class="fa-pencil-alt">:pencil-alt:</i>) next to the existing comment.

Edit the comment or other fields you want to update.

Click the **Save** button.<br>

### Deleting an Existing Comment

Open the case that you need to edit the comment for and click on the **Comments** tab.

**Delete Option 1:**

* Click on the pencil icon (<i class="fa-pencil-alt">:pencil-alt:</i>) next to the existing comment.
* Click on the **Delete** button.
* Administrator will be redirected to the **Delete Comment** page to confirm if they want to proceed with deleting the comment.
* Click the **Delete** button.

*Please Note: This is a permanent change that cannot be undone. The comment will be deleted from all forms, queries, and reports.*

**Delete Option 2:**

* Click on the trash can icon (<i class="fa-trash-alt">:trash-alt:</i>) next to the existing comment.
* Administrator will be redirected to the **Delete Comment** page to confirm if they want to proceed with deleting the comment.
* Click the **Delete** button.

*Please Note: This is a permanent change that cannot be undone. The comment will be deleted from all forms, queries, and reports.*


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