Editing and Deleting Comments

Editing an Existing Comment

Open the case that you need to edit the comment for and click on the Comments tab.

Click on the pencil icon () next to the existing comment.

Edit the comement or other fields you want to update.

Click the Save button.

Deleting an Existing Comment

Open the case that you need to edit the comment for and click on the Comments tab.

Delete Option 1:

• Click on the pencil icon () next to the existing comment.

• Click on the Delete button.

• Administrator will be redirected to the Delete Comment page to confirm if they want to proceed with deleting the comment.

• Click the Delete button.

Please Note: This is a permanent change that cannot be undone. The comment will be deleted from all forms, queries, and reports.

Delete Option 2:

• Click on the trash can icon () next to the existing comment.

• Administrator will be redirected to the Delete Comment page to confirm if they want to proceed with deleting the comment.

• Click the Delete button.

Please Note: This is a permanent change that cannot be undone. The comment will be deleted from all forms, queries, and reports.