View Case History

Select the Workflows Toolkit on the Admin Home page.

Select the Cases counter. You can view as little or as much information as you want on the search results page. Click on Clear to remove any prior search criteria before starting a new search.

Fill in the Criteria you want to you use to search for an existing Case.

Click on Filter button.

In the Case, under the Details tab, click on the History button.

An administrator will be able to see the followign History information:

• Date and Time a change was made.

• The Change Type.

• User who made the change.

• Data for each Change Type by clicking on the Magnifying Glass icon ()